Our professional service refund terms and conditions for chartered accountancy services.
As a professional chartered accountancy firm, our services involve intellectual work and expertise. This refund policy outlines the circumstances under which refunds may be considered.
The following services are generally non-refundable once work has commenced:
Completed audit and assurance services
Filed tax returns and regulatory filings
Professional opinions and advisory consultations
Time-based professional work already performed
Government fees and statutory charges paid
Third-party costs incurred on client behalf
Refunds may be considered in the following limited circumstances:
Service cancellation before commencement of work
Our inability to deliver agreed services due to our fault
Duplicate payments or billing errors
Significant service delivery failures on our part
To request a refund, please follow these steps:
Contact us in writing within 30 days of the service issue
Provide detailed explanation of the refund request
Allow us opportunity to rectify the service issue first
Submit supporting documentation if applicable
Await our written response within 15 business days
If approved, refunds will be processed according to this timeline:
Review: 15 days
Approval: 7 days
Processing: 10-15 days
Please note the following important points regarding refunds:
Refunds are processed to the original payment method
Partial refunds may apply for partially completed work
Professional work time cannot be refunded once delivered
Client responsibility for accuracy of information provided
Refund decisions are at management discretion
Appeal process available for refund denials